Returns & Exchanges

This Returns and Exchanges Policy details your rights in relation to obtaining a refund, repair, or exchange in the event of a manufacturing defect.

Due to the exclusive, one-of-a-kind nature of all House of Asha jewelry, you do not have the right to cancel or return your purchase once your order has been confirmed and dispatched. Every piece is a unique masterpiece and is considered a final sale.

Returns and cancellations are exclusively reserved for creations presenting a genuine manufacturing defect or transit damage. You must report any such defect within 48 hours from the day on which you purchase, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.

To be eligible for a defect evaluation, the returned product must satisfy the following strict conditions:

The piece must be in brand new, unused, and unworn condition.
The House of Asha security tag must remain perfectly intact and attached to the jewelry. Any piece whose security tag has been removed, tampered with, or altered cannot be accepted under any circumstances.
The piece must be sent back in its original packaging, accompanied by the original sales receipt and the Certificate of Authenticity.
Pieces that show signs of wear, superficial scratches, or alteration (including unauthorized resizing or engraving) will be immediately refused.

All returns are subject to a mandatory Quality Assurance Inspection by our master jewelers. If the piece meets the criteria and a manufacturing defect is confirmed, we will repair the masterpiece. If a repair is not technically feasible, we will process a full refund.

Please note that natural inclusions, internal characteristics, and minor variations in gemstone color are inherent to naturally sourced earth stones; these are the identifying signatures of a exclusive jewelry piece and do not constitute manufacturing defects.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a defective product, please contact us to discuss the issue. Please note that there are no partial returns possible and the entire order must be returned.

To report a defect and initiate a return of your product(s), you can contact our Customer Service and follow the instructions that will be given to you:

House of Asha Customer Service
Call or connect through WhatsApp on +971 56 676 9797
Send an e-mail to contact@houseofashaofficial.com

A complimentary pick-up service will be provided to safely return your purchase for assessment.

In case the manufacturing defect has been detected, the refund will be processed within 15 working days, however this is depending on a bank policy. In the event of needing a follow up, please contact your bank for further support.

To be eligible for a defect evaluation, the item must satisfy the following strict conditions:

The piece must be in brand new, unused, and unworn condition.
The House of Asha security tag must remain perfectly intact and attached to the jewelry. Any piece whose security tag has been removed, tampered with, or altered cannot be accepted under any circumstances.
The piece must be sent back in its original packaging, accompanied by the original sales receipt and the Certificate of Authenticity.
Pieces that show signs of wear, superficial scratches, or alteration (including unauthorized resizing or engraving) will be immediately refused.

To be eligible for a defect evaluation, the item must satisfy the following strict conditions:

The piece must be in brand new, unused, and unworn condition.
The House of Asha security tag must remain perfectly intact and attached to the jewelry. Any piece whose security tag has been removed, tampered with, or altered cannot be accepted under any circumstances.
The piece must be sent back in its original packaging, accompanied by the original sales receipt and the Certificate of Authenticity.
Pieces that show signs of wear, superficial scratches, or alteration (including unauthorized resizing or engraving) will be immediately refused.